inquiry
About inquiries
Please feel free to contact us regarding the following matters:
- Product-related opinions, questions, and defect reports
- Inquiries and questions regarding mail order
- Requests and consultations for test items and prototype item production
- Inquiries and purchase requests regarding Bambu Lab products
We are an authorized distributor of Bambu Lab products, and we handle all products including printers, AMS, genuine filaments, and replacement parts.
Please note that due to contractual reasons, Bambu Lab products are not sold online and all inquiries must be made directly to us .
We will respond to customer inquiries as courteously and promptly as possible.
Important Notice
- Depending on your email settings, you may not receive a reply from us.
- If you do not receive a reply within 2 to 5 business days, please contact us again.
- If a holiday falls in between, we will respond on the next business day.
- Please note that depending on the busy schedule, it may take some time for us to reply.