Refund policy

This policy sets out how cancellations, exchanges, reshipments and refunds are handled at Vi-FA.net. For international orders, this English version applies together with our Shipping Policy.

1. Cancellations

  • Orders can be cancelled at the customer's request before dispatch. Once an order has been dispatched, it can no longer be cancelled, so please contact us as early as possible.
  • For bank-transfer payments (available in Japan only): if payment is not confirmed within 3 business days of the order date, the order is cancelled automatically.
  • If we cancel an order for our own reasons (out of stock, long-term supply delay, discontinued product, etc.), any payment already made will be refunded in full.

2. Defective, damaged, lost or wrong items

Please contact us by email within 7 days of delivery in any of the following cases. Photos showing the problem must be attached to your email. After 7 days it may become difficult to handle the issue as an initial defect.

  • Initial defect or malfunction
  • Damaged or soiled products
  • Loss in transit (where the carrier's investigation confirms the loss)
  • Wrong item delivered (our shipping error)

3. Reshipment costs

All costs required for any reshipment — shipping charges, customs duties and any new handling charges or other fees — are borne by the customer. Reshipment is made only after these costs have been paid by the customer.

4. Returns

Our products are 3D-printed in small batches. We therefore do not accept returns or refunds for reasons attributable to the customer (personal preference, appearance, size, etc.).

5. Refunds

  • Refunds are issued when we cancel an order for our own reasons; when a defective, damaged or wrongly shipped item cannot be exchanged because no replacement stock is available; or in other cases we deem appropriate.
  • Refunds are made through the same payment method used for the order.
  • We refund the product price only. For refunds due to customer reasons, transfer fees and all other associated charges are borne by the customer.
  • Refund requests made after dispatch cannot be accepted.
  • Refunds are processed within 10 business days after the reason for the refund is confirmed.

6. Statutory rights

This policy does not limit the statutory non-conformity (warranty) liability under the Civil Code of Japan, nor any non-excludable consumer rights that may apply under the laws of your country of residence.

7. Contact

Please email atibumennto01@gmail.com with your name, order number, a description of the issue, and photos of the issue.

Last updated: August 1, 2026