Refund policy

This policy sets out how cancellations, exchanges, reshipments and refunds are handled at Vi-FA.net. For international orders, this English version applies together with our Shipping Policy.

1. Cancellations

  • Orders can be cancelled at the customer's request before dispatch. Once an order has been dispatched, it can no longer be cancelled, so please contact us as early as possible.
  • For bank-transfer payments (available in Japan only): if payment is not confirmed within 3 business days of the order date, the order is cancelled automatically.
  • If we cancel an order for our own reasons (out of stock, long-term supply delay, discontinued product, etc.), any payment already made will be refunded in full.

2. Defective, damaged, lost or wrong items

Please contact us by email within 7 days of delivery in any of the following cases. Photos showing the problem must be attached to your email. After 7 days it may become difficult to handle the issue as an initial defect.

  • Initial defect or malfunction
  • Damaged or soiled products
  • Loss in transit (where the carrier's investigation confirms the loss)
  • Wrong item delivered (our shipping error)

3. Reshipment costs

All costs required for any reshipment — shipping charges, customs duties and any new handling charges or other fees — are borne by the customer. Reshipment is made only after these costs have been paid by the customer.

4. Returns

Our products are made to order and manufactured by 3D printing. We therefore do not accept returns or refunds for reasons attributable to the customer (personal preference, appearance, size, etc.).

5. Refunds

  • Refunds are issued when we cancel an order for our own reasons; when a defective, damaged or wrongly shipped item cannot be exchanged because no replacement stock is available; or in other cases we deem appropriate.
  • Refunds are made through the same payment method used for the order.
  • We refund the product price only. For refunds due to customer reasons, transfer fees and all other associated charges are borne by the customer.
  • Refund requests made after dispatch cannot be accepted.
  • Refunds are processed within 10 business days after the reason for the refund is confirmed.

6. Statutory rights

This policy does not limit the statutory non-conformity (warranty) liability under the Civil Code of Japan, nor any non-excludable consumer rights that may apply under the laws of your country of residence.

7. Contact

Please email atibumennto01@gmail.com with your name, order number, a description of the issue, and photos of the issue.

Last updated: August 1, 2026